World Duty Free

Replenishment Manager (Replenishment Administration Leader)

Location: Birmingham Airport
Contract: Full-time, Permanent (37.5 hours per week)
Working Pattern: 5 out of 7 days, between 6am and 8pm
Salary: Competitive, plus 12% management bonus

About the Role

As a Replenishment Administration Leader at World Duty Free, you’ll ensure the smooth, efficient, and compliant running of our replenishment and administrative operations. You’ll build effective stakeholder relationships, coach your team to deliver outstanding service and standards, and drive stock availability to meet customer demand.

Working towards maintaining 98% stock availability, you’ll lead the team to optimise space allocation, streamline stock flow, and minimise loss through robust rotation and control processes. You’ll also manage the Goods In function, ensuring all stock is received accurately, in saleable condition, and correctly recorded in our systems.

Key Responsibilities

• Deliver the company’s service proposition through targeted, efficient replenishment.
• Maximise operational efficiency by proactively detasking service roles.
• Understand business objectives and translate them into clear team actions.
• Apply strong knowledge of marketing, merchandising, and space planning to uphold company display standards.
• Lead, motivate, and coach the replenishment team to deliver seamless stock flow and exceptional visual merchandising.
• Ensure compliance in all replenishment and administrative processes to support sales, cost targets, and operational excellence.

About You

To thrive in this role, you’ll bring:

• Proven experience managing a team in a retail, customer service, or sales environment.
• Strong leadership and communication skills, with the ability to engage all levels of the business.
• Demonstrated success in replenishment, stock control, and administrative operations.
• A keen eye for detail, commercial awareness, and a drive to deliver exceptional standards.

If you have the skills to inspire a team, optimise operations, and make an impact in a fast-paced retail environment, we’d love to hear from you.

What We Offer

• Competitive salary with 12% management bonus
• Comprehensive induction and training to set you up for success
• Staff discounts for you, your family, and friends
• Travel discounts and free parking
• Employee Assistance Programme for wellbeing and financial support
• Pension scheme and healthcare benefits
• A diverse, inclusive, and supportive workplace committed to helping you grow and develop your career

Our Promise

At World Duty Free, we’re dedicated to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants from all backgrounds — even if you don’t meet every requirement listed. You could be the perfect fit for this or another role within our business.

As a Disability Confident Employer, we’re committed to providing any reasonable adjustments you may need during the recruitment process.

Next Steps

Once you’ve applied, we’ll review your CV. If shortlisted, you’ll be invited to a telephone interview. If you’re not selected, we’ll always let you know by email.
Please ensure your contact details are accurate and up to date — we look forward to hearing from you soon!