World Duty Free

Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Gatwick airport

Your Responsibilities:

As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:

• Inspiring and leading the team to deliver an exceptional customer service experience
• Coaching and developing the team to achieve sales targets and uphold store standards
• Collaborating with peers and Customer Service Leaders to ensure seamless operations
• Maximizing department and category performance to optimize overall store success
• Implementing strategies to enhance customer satisfaction and loyalty

What You Need:

To excel in this role, we are seeking candidates with the following qualifications and qualities:

• Proven track record in successfully managing a team within a retail customer service and sales environment
• Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
• Strong customer focus and the ability to engage and influence both internal and external customers
• Self-motivated, passionate, enthusiastic, and a natural team leader
• Excellent organizational and problem-solving skills to handle day-to-day store operations

Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.