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General Information

Job Title
Customer Service Assistant
Location
Gatwick
Pay
Competitive Hourly Rate
Contract Type
Permanent
Position Type
Full Time
Weekly hours
35 hours per week
Shift Pattern
35 hours per week
Various shift patterns on a 2 week rotating shift pattern meaning you will get every other weekend off
Between 4am – 11pm
4am-6am get a 20% premium for the unsociable hours
Benefits
Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Description & Requirements

Are you an early riser with a passion for delivering exceptional customer service? We're looking for energetic Customer Service Assistants to join our team at Gatwick! With early morning starts from 4am, you'll enjoy a 20% pay boost during unsociable hours, and finish earlier to make the most of your day! Take advantage of Gatwick's great transport links and be a part of our incredible team!

 

Your Responsibilities:

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store

     

What You Need:

  • Passion about working in a team
  • Flexibility to adapt to the fast-paced environment
  • Good communication skills
  • Self-motivation, enthusiasm, and professionalism

     

Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Customer Service Assistant, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!   

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/


The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!   

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.