World Duty Free

Store Managers have a very important role to play in our stores, managing all store operations including the store team, to drive the employee and customer experience whilst delivering business results.

Your responsibilities will be to:

• Recruit, motivate and develop staff to achieve their potential.
• Carry out regular team meetings with the leaders to review performance, keep team aware of business targets and objectives and identify areas of focus.
• Ensure the leaders are utilizing Manpower planning tools to organise teams to deliver exceptional customer service.
• Regularly review sales, hourly, daily, and weekly to identify business needs
• Review stores progress, comparing to previous months and years
• Coordinate and collaborate with Stock & Logistics Manager, Product Manager, Terminal Manager and CSM to review customer complaints, replenishment actions, sales focus, and store progress.

What do you need, to be a Store Manager at World Duty Free?

• Experience in successfully managing a team within a retail customer service and sales environment.
• Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
• Customer focused and able to engage and influence internal and external customers.
• Self-motivated, passionate, enthusiastic and an effective team member/ leader.

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development. In addition, as a replenishment leader your benefits will include:

• Company bonus scheme
• Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
• Discounts on products for our staff, family, and friends
• Travel discounts
• Free parking
• Pension scheme
• Healthcare

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!