World Duty Free

Drive Exceptional Service Through Inspired Leadership!

Are you ready to take your retail management career to new heights in a fast-paced, world-class environment? 

At World Duty Free, we’re looking for a dynamic and driven Retail Store Manager to lead and inspire a high-performing team. If you’re passionate about delivering exceptional service through people and thrive on motivating others, this is the perfect opportunity for you!

About World Duty Free:

World Duty Free is a leading global travel retailer, bringing customers an exciting range of luxury brands, exclusive products, and exceptional service in dynamic airport locations. We’re all about creating a seamless and memorable shopping experience for travellers, and we believe great service starts with inspiring leadership.

The Role:

As Retail Store Manager, you’ll be at the heart of one of the most exciting retail environments, overseeing day-to-day operations and ensuring your store delivers exceptional results. Your primary focus will be on driving service excellence by empowering your management team to lead their teams effectively. You’ll create a customer-focused culture, where service is the priority, and the customer journey is second to none.

Key Responsibilities:

• Lead with Purpose: Inspire and develop your management team to set the standard for exceptional customer service.
• Deliver World-Class Service: Drive a culture of customer-first service excellence that reflects the unique expectations of travellers.
• Motivate Your Team: Foster a positive, supportive, and inclusive work environment where every team member feels motivated and valued.
• Performance-Driven Leadership: Set clear objectives, monitor performance, and coach your management team to achieve and exceed store goals.
• Operational Efficiency: Ensure smooth operations, compliance, and efficiency across all store functions while maintaining a focus on customer service.
• Drive Sales & Growth: Leverage your understanding of key performance indicators (KPIs) to achieve sales targets and operational goals.
• Problem Solver: Address challenges proactively, turning obstacles into opportunities for improvement.

What We’re Looking For:

• Retail Leadership Experience: Proven success as a retail manager, preferably in a fast-paced or premium retail environment.
• People Development: A track record of coaching and developing management teams to deliver exceptional service and results.
• Customer Service Passion: A natural ability to connect with customers and inspire others to do the same.
• Results-Driven Approach: Strong commercial acumen, with the ability to analyze performance and deliver operational excellence.
• Adaptability: Thrive in a dynamic, fast-paced environment where no two days are the same.
• Team Builder: Exceptional communication and interpersonal skills to motivate and lead a diverse team.

Why Join World Duty Free?

• A competitive salary and excellent benefits package.
• Exciting opportunities for career progression within a global brand.
• Comprehensive training and ongoing development programs tailored to help you succeed.
• Be part of an inclusive, innovative, and fast-moving retail environment.
• The opportunity to work in one of the most exciting and vibrant retail spaces – the airport!

Ready to Lead and Inspire?

If you’re ready to bring your leadership expertise to a globally recognized brand and believe in the power of exceptional service, we’d love to hear from you. Apply Now and take the first step toward joining the World Duty Free family. Together, let’s create unforgettable experiences for travellers around the world!

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
 

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!