Customer Service Assistant

Location: Manchester

Position: Part Time

Salary: Competitive Hourly Rate

Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Customer Assistant – Customer Service Advisor

Location – Manchester Airport

Pay – competitive hourly rate plus excellent benefits

Contract – Permanent, part-time

Working pattern – Required to be flexible for 4am start due to flight schedules. We provide an additional 20% premium for the unsociable hours.

Customer Service advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products. 

What we provide:

  • Company bonus scheme
  • Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
  • Multiple opportunities for progression and development within the business
  • Discounts on luxury products for our staff, family, and friends
  • Travel discounts
  • Free parking

Your responsibilities will be to:

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store

What do you need, to be a customer assistant at World Duty Free?

  • Passion about working in a team
  • Flexibility to adapt to the fast-paced environment
  • Good communication skills
  • Self-motivation, enthusiasm, and professionalism

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/