World Duty Free

The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.

Key Responsibilities:

When assigned to the sales floor:

• Drives store sales and growth by personally selling to customers

• Proactively engages with customers, reads cues and responds effectively

• Provides customers with the perfect bra fit by asking effective questions

• Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap:

• Delivers a friendly and efficient cash wrap experience, processing cnstomer transactions accurately and efficiently at the Point of Sale

• Reinforces customer buying decisions at checkout and encourages purchase of additional items

• Recovers cash wrap selling zone and "go-backs"

• When assigned to processing and replenishment:

• Processes merchandise to be floor ready and maintains back room and under stock to brand standards

• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

• When assigned to floorset activity:

• Executes floorset proficiently

• Understands and adheres to brand standards

• Assists with maintenance of back room and under stock, including merchandise and non­ merchandise, to brand standards to enable efficient replenishment

All associate roles at Victoria's Secret are responsible for:

• Driving top line store sales results and growing the business through action and productivity

• Maintaining a focus on bras as the premier product differentiator, to build loyalty and suppmt our "Best at Bras" culture

• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

• Taking initiative to recover and replenish merchandise, so it is available to sell

• Understanding and adhering to visual merchandising brand standards

• Assisting in housekeeping of sales floor and communicating maintenance issues

• Keeping an awareness of, and building personal capability in, loss prevention

• Reinforcing store strategy to reduce shrink

• Suppmting all activities related to providing a safe working environment

• Understanding and demonstrating Company values

• Building loyalty through our Rewards Program

Qualifications

• Exhibits an authentic desire to exceed the customer's expectations

• Proven ability to meet or exceed goals preferred

• Demonstrates a sense of urgency

• Has a healthy, competitive spirit, while maintaining a team focus

• ls resilient and bounces back quickly from setbacks

• Pursues oppmtunities to take on more responsibility

• Seeks out coaching from leaders and peers to improve productivity; leads own learning

• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours