World Duty Free

Are you a strategic and inspirational leader with a passion for delivering world-class customer experiences in a dynamic retail environment? World Duty Free part of Avolta, a global leader in travel retail, is seeking a Terminal Manager to lead our terminal operations and drive exceptional performance.

What's in it for you?

At World Duty Free, we reward great work and care about your wellbeing. Enjoy bonus schemes, big staff discounts through our Emporium, and health support with Medicash, covering dental, optical, virtual GP, and more.

You’ll also benefit from:

• Lifestyle perks – 25% off with O2 Open, discounted travel, workplace parking, and savings through the Ride to Work scheme
• Financial support – Pension scheme, season ticket loans, refer-a-friend rewards, and tax-efficient charity giving

Plus, enjoy unique extras like tester sales and exclusive staff shopping events. Join us and enjoy benefits that truly make a difference.

Key Responsibilities:

• Lead and inspire the Terminal Management team to drive high performance and growth.
• Create an exceptional experience for customers and employees, aligned with Avolta’s brand.
• Develop top talent with targeted coaching and personalised plans.
• Deliver premium service and retail standards consistently.
• Build strong airport partnerships to unlock new business opportunities.
• Manage terminal P&L and exceed EBITDA goals.
• Analyse sales and resolve challenges quickly to boost results.
• Drive performance with an effective Sales Incentive Programme.
• Ensure safety, compliance, and strict inventory control.

About You:

• Proven experience in leading large teams within a high-volume, fast-paced retail or hospitality environment.

• Strong commercial acumen with the ability to manage budgets, drive profitability, and maximise revenue streams.

• Exceptional people management skills with a passion for developing talent and creating a positive workplace culture.

• Customer-focused mindset with a commitment to service excellence.

• Highly analytical with the ability to interpret data and implement performance-driven strategies.

• Strong stakeholder management skills and experience working with external partners.

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
 

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!