Customer Service Leader (Department Manager)

Location: Leeds Bradford Airport
Contract: Full-time | Permanent | 37.5 hours per week
Salary: Competitive salary plus 12% management bonus

Lead, Inspire, and Grow Your Career with World Duty Free

Are you a passionate retail leader who thrives in a fast-paced, high-energy environment? Do you enjoy developing teams, driving performance, and delivering world-class customer experiences?

At World Duty Free, you’ll do more than manage a department — you’ll lead from the front, shape the customer journey, and play a key role in the success of one of the world’s most recognisable travel retail brands.

This is a strong opportunity for a Store Manager, Assistant Manager, or Department Manager looking to take the next step in a dynamic airport retail environment.

What You’ll Be Doing

• Inspire, coach, and motivate your team to exceed sales targets

• Create a culture of exceptional customer service

• Lead by example on the shop floor

• Collaborate with fellow leaders to drive overall store success

• Own and maximise your department’s commercial performance

• Develop your team through daily coaching and team huddles
  
  

What We’re Looking For

• Proven success leading teams in retail, sales, or customer service

• Strong communication and people leadership skills

• A customer-first mindset

• Energy, drive, and a positive leadership style

• A passion for developing others and delivering results
  
  

If you’re an experienced manager who enjoys leading from the front, this role offers the platform to make a real impact.

Why Join World Duty Free?

We invest in our leaders and offer genuine career progression across our global retail network.

Benefits include:

• 12% management bonus scheme

• Generous staff, family and friends discounts

• Travel discounts

• Free airport parking

• Pension and life assurance

• Health cash plan (dental, optical, medical and fitness discounts)

• Employee Assistance Programme for wellbeing support

• Structured induction and leadership training

• Career development opportunities
  
  

Our Culture

We are proud to offer an inclusive and supportive workplace where leaders are empowered to grow and succeed. We value diversity and welcome applicants from all backgrounds.

Even if your experience does not match every point, we encourage you to apply — strong leaders come from many paths.

We are also a Disability Confident employer and are happy to support any adjustments you may need.

The Next Step

Apply today and our team will review your CV. Successful candidates will be invited for a telephone interview.

Please ensure your contact details are up to date so you do not miss out on this opportunity.