Location: Heathrow
Position: Full Time
Salary: Competitive annual salary, plus 12% management bonus
Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - Cash back plan)
Retail Manager - Lead the Way at Heathrow Airport!
Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Heathrow airport
Your Responsibilities:
As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:
Inspiring and leading the team to deliver an exceptional customer service experience
Coaching and developing the team to achieve sales targets and uphold store standards
Collaborating with peers and Customer Service Leaders to ensure seamless operations
Maximizing department and category performance to optimize overall store success
Implementing strategies to enhance customer satisfaction and loyalty
What You Need:
To excel in this role, we are seeking candidates with the following qualifications and qualities:
Proven track record in successfully managing a team within a retail customer service and sales environment
Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
Strong customer focus and the ability to engage and influence both internal and external customers
Self-motivated, passionate, enthusiastic, and a natural team leader
Excellent organizational and problem-solving skills to handle day-to-day store operations
Contract – 38.5 hours per week, full time, permanent, 2 week pattern - Every other weekend off, early shifts 04:30 - 14:30 & late shifts 10:30 until 22:30
Salary - Annual salary with a 12% Management Bonus
Benefits you'll enjoy:
Fantastic perks, including free parking, staff and travel discounts
Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance
Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts
Why Choose World Duty Free:
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
