Customer Service Leader |  Department Manager
 

Contract – 35 hours a week, Full Time, Permanent 

Shift Pattern – 2 week rotating shift pattern, earlies 3.30am – 3.30pm or lates 11am – 11pm

Salary – Competitive hourly rate plus 12% Management Bonus

Benefits you'll enjoy - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, cash back health plan (dental, optical, medical, health and fitness discounts)

Your responsibilities:

• Lead, develop and motivate the team to achieve their sales targets in staff huddles
• Focus on delivering an exceptional customer service experience
• Role model the shop floor positively
• Work collaboratively with your peers, the team of Customer Service Leaders
• Maximise on your department / category performance

What You Need:

• Experience in successfully managing a team within a retail customer service and sales environment.
• Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
• Customer focused and able to engage and influence internal and external customers.
• Self-motivated, passionate, enthusiastic and an effective team member/ leader.

Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As an Customer Service Leader, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.