Cruise Services Fleet Manager

Location: Bedfont H/O

Position: Full Time

Salary: Competitive, 35 hours per week

Benefits: Excellent, including staff discount

Are you an experienced retailer with a strong operational focus and commercial awareness?


Do you have a passion for providing exceptional customer service?


Are you enthusiastic about coaching and developing teams?


We have an unmissable opportunity for you to join our team as a Cruise Services Fleet Manager at World Duty Free, part of DUFRY, the world’s largest travel retailer. You will be accountable for retail operations across our shops on the Cruise Ships and driving the profitability of the business.


This role will be based in our Head Office in Bedfont Lakes, however it will involve travel to the shops on-board the Cruise Ships, therefore regular travel to Southampton will be required.


Your role will be to:

  • Conduct shop visits across the ships to review business operations
  • Execute the promotional strategy and analyse figures to maximise sales revenue
  • Train, coach and motivate both sales and management teams to deliver exceptional service and achieve sales targets
  • Review staff performance, conduct reviews and create development plans

You will have:

  • Operational and commercial expertise within a Retail or Customer Service environment
  • Demonstratable experience in multi-unit retail management
  • Excellent sales and negotiation skills
  • Experience of coaching and mentoring teams through excellent communication skills  


World Duty Free is the go-to destination for the best cosmetics, designer brands, accessories and exclusive liquor at great tax & duty free prices. We operate in a fast-changing environment and are looking for dedicated professionals to join our team in a unique yet challenging role. If you have the relevant skills and experience, we’d love to hear from you!


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