Operation Support Administrator

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Location: Manchester

Position: Full Time

Salary: Competitive Hourly Rate

Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Operation Support Assistant

Location – Manchester Airport

Pay – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)

Contract – Full Time, Permanent, 38.75 hours per week

Working pattern – 4 / 5 days out of 7, hours to be discussed at interview.

As an Operation Support Assistant, you will take personal responsibility for providing effective and efficient administration and compliance to support the front of house customer service teams, to enable them to focus on delivering excellent customer service and achieving sales targets.


You will achieve this by:

  • bags checks daily
  • Managing cash handling procedures and highlighting discrepancies
  • Completing accident and incident reports for store
  • Assisting in stock takes
  • Prepare reports relating to transactions, sales, and performance
  • Creating rosters, visitor pass paperwork
  • Proactively responding to IT issues
  • Ensuring Health and Safety standards are adhered to

What do you need?

  • Good time management, working to tight deadlines
  • Confident and effective communication
  • IT experience
  • Administration experience

World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development. In addition, as a customer service representative your benefits will include:

  • Company bonus scheme
  • Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
  • Discounts on products for our staff, family, and friends
  • Travel discounts
  • Free parking


We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!