Retail Manager - Heathrow Airport

Location: Heathrow

Position: Full Time

Salary: Competitive Salary

Benefits: Excellent, including staff discounts

  • Are you currently managing a team within a retail environment?
  • Are you passionate about excellent customer service and can lead, inspire and coach a team to deliver this?
  • Does the prospect of working within a busy, vibrant and constantly evolving environment with passengers from all over the world excite you?
  • Would you like the opportunity to work with high quality, luxury brands on a daily basis?


If you answer ‘yes’ to the above questions, then World Duty Free Group have the perfect next step in your career…


As a Retail Manager, you will be passionate about providing customers with an exceptional level of customer service. You will role model this amongst your team, lead by example, inspire and develop them to provide the very best passenger engagement within your store.  Your main focus will be to motivate and coach your staff to deliver this service as the customers’ pass through the store. You will also need to demonstrate a strong commercial awareness to drive sales.


You will be part of a structured management team working within one of our £multi-million turnover terminal stores, serving millions of customers annually, offering high quality, premium brands within Luxury, Beauty, Liquor, Tobacco, Confectionery and Tax Free


There is plenty of opportunity to progress to the next management level for someone who is ambitious and self-motivated when it comes to excellent customer service and leadership. World Duty Free operates a progressive environment to harness the best talent in the Retail market.

If you have experience within Retail Management and a passion for customer service then we would love to hear from you. We provide a competitive package including annual bonus scheme, pension scheme, staff shopping discounts and car parking.

Please note all of our roles are on a rolling shift basis, therefore the days do change every week.

Share job or send to a friend

LinkedIn Twitter Facebook

Send to a friend