Terminal Manager - Exeter Airport

Location: Exeter

Position: Full Time

Salary: Competitive, 38.75 hours per week

Benefits: Excellent, including staff discount

Are you passionate about driving employee and customer experience?


Can you lead, coach and develop a large team to deliver the highest customer service standards?


Are you commercially aware with the ability to drive sales and maximise profitability?


This is a fantastic opportunity for an experienced Retailer to join World Duty Free, part of Dufry, the leading global travel retailer!


As a Terminal Manager you’ll be responsible for the smooth running of our Store at Exeter Airport. You will coach, lead and develop your team of managers and their customer service teams to deliver the best customer experience, ensuring that your team maintain world class standards of customer and operational excellence.

Key responsibilities are:

  • Maximising the commercial potential of our exciting range of products through exceptional customer service and dynamic leadership.
  • Working collaboratively within a structured management team; ensuring a compliant and efficient operation
  • Identifying profit opportunities that result in maximising business performance.

We are looking for adaptable and innovative managers with a passion for retail! If you have a background in retail, demonstrable leadership experience of coaching teams and a proven track record of delivering against KPIs, then we would love to hear from you!


We offer great career opportunities for someone who is ambitious and inspired when it comes to excellent customer service and leadership within a leading global travel retailer.


Please note, the role is working between store opening and store closing hours, therefore does require full flexibility between 4am and 10pm and involves working weekends.

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