Customer Service Assistant

Location: Eurotunnel

Position: Full Time

Salary: Competitive, 38.5hours per week

Benefits: Excellent, including staff discount

World Duty Free has an exciting opportunity for an enthusiastic Customer Service Assistant to join our dynamic team.

Your role as a Customer Service Assistant

As a Customer Service Assistant, you will be instrumental in ensuring that travellers begin and end their journey with a smile on their face. Whether helping a customer choose a gourmet box of chocolates for a loved one, or providing expert advice on the perfect luxury fragrance for their beach getaway, you will provide an individualised customer service experience that is second to none.

Our Customer Service Assistants are the true drivers of success for our business, and you will use your detailed knowledge of products and promotions to maximise sales opportunities. You will also work as part of a wider team to ensure that your store is always presented in a way that we can all be proud of.

You will be perfect for this role if you are:

  • Self-motivated and professional
  • Able to communicate confidently with customers, with a good ability of spoken English
  • An enthusiastic and supportive team-player

Please note: all of our roles are on a rolling shift basis, therefore your working days will change every week.

Your perks and benefits

As a member of the World Duty Free family you will enjoy a wide range of exclusive benefits, including:

  • Access to the WDF staff discount emporium
  • Travel offers including discounts on flights, hotels, cruises and holiday extras
  • Tastecard membership – great deals at thousands of participating restaurants
  • Generous pension scheme
  • One day additional annual leave when you achieve 100% attendance
  • Company bonus scheme
  • Free parking at work

To explore our full range of benefits, please visit:

About World Duty Free

World Duty Free is a retailer like no other. Operating in a busy and thriving airport environment means that 1000s of customers pass through our doors on a daily basis, presenting exciting experiences and new challenges every day. With stores in over 20 airports nationwide, we are the UK’s largest travel retailer, and deliver a luxury shopping experience to customers searching for the best cosmetics, fragrances, alcohol, confectionary, and gifts.

If you are passionate about providing exceptional customer service and will take pride in being the face of our business, then apply today!

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