Do you enjoy solving problems and supporting customers queries?

Want to play a key role in helping customers successfully navigate digital platforms while working in a fast-paced, collaborative environment?

Come and join our dedicated Customer Onboarding Team, where you can make a real impact. 

What’s In It For You?

Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:

•    Competitive salary and bonus potential

•    Hybrid / flexible working

•    Private medical and personal accident insurance

•    7% employer pension contribution

•    Ongoing training, development and career progression opportunities

•    Supportive team environment

How You Can Play Your Part:

As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system access.

You Will:

•    Manage and respond to MyDaikin enquiries and support requests

•    Process and maintain user accounts, logins, permissions and access requests within SLA

•    Provide support for system issues, including troubleshooting technical problems

•    Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently

•    Create and maintain support documentation, FAQs and user guidance

•    Deliver training and onboarding support for new customers using Daikin platforms

•    Use multiple systems and platforms across the business

•    Collaborate cross-functionally to ensure high levels of customer service and delivery

About You:

This is a great opportunity for someone who is organised, customer-focused and enjoys responding and resolving queries in a fast-moving environment.

You will bring:

•    Excellent communication skills, to offer valuable guidance on best practices for our customer portal

•    A highly organised approach with the ability to manage high-volume workloads

•    A proactive, team-oriented mindset

•    Strong customer service focus and attention to detail

•    Confidence working with systems such as CRM platforms, SAP and digital tools

Your Interview Journey:

Interview 1: Introduction and Exploration Call

With: Recruitment Team

Purpose: Learn more about Daikin and share your experience, motivations and career goals

Interview 2: Structured Interview

With: Hiring Manager

Purpose: Deep dive into your experience and suitability for the role

About Us:

Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.