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Senior Customer Support Representative



Salary:Competitive Salary

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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We’re going through probably the most exciting time in Northgate’s history, big things are happening here, and this opportunity is for someone to join us as we make those changes.  We’re currently looking for a Senior Customer Support Representative to work with a newly created team, in this role you’ll have the opportunity to be a key influencer as the new team grows.

As the Senior Customer Support Representative based at our busy Customer Support Centre in Darlington you’ll be working closely with the team manager to ensure the team is managed effectively to meet customer expectations and service delivery.

As the Senior Customer Support Representative, you’ll be dealing with customer communications giving, advice and support, delivering the highest level of customer service.  You’ll also support the team manager in the development of the team, and all other areas of responsibility including reviewing working practises and processes. You will be required to highlight areas of change and the training needs of the team and to promote a continuous improvement mentality at all times.

You’ll assist the team in achieving their targets and objectives and provide a proactive and professional service to customers.

You’ll need to have a strong administrative background, be proficient on Microsoft Office packages and enjoy working as part of a team.  Experience in people management is not essential but will be considered.

We are looking for someone who stands out above the rest and is looking for their next step on the career ladder.  Someone who has a really passion for supporting others to grow and is willing to take on extra responsibilities. If this is you, then please apply below!

We’re offering a competitive salary of up to, 23 days holiday and company pension.

Northgate is committed to equality in the workplace and is an equal opportunities employer