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Damage Controller/ Estimator

Location:Waltham Cross


Salary:Up to £25,000

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Ambitious, dependable and customer-focused. That’s Northgate in a nutshell. And if you’ve got the same kind of approach and a talent for administration, teamwork and dealing with customers, you could play a huge part in our future, too. We’re the vehicle hire market leaders by fleet size in the UK and Spain. With over 60 vehicle hire sites and around 3,000 employees across the group we’re continuing to grow year on year.

As Damage Controller you’ll be responsible for processing all damages that require body shop assessment and repair, championing rentable standards and always ensuring the highest of quality through audits. As a category A branch you will support a number of satellite branches and be accountable for making sure all repaired vehicles are compliant including Safety Recalls prior to them being released for customer use. You will be required to collate estimates on body repairs to accident damaged vehicles using our computerised estimating system. Following completion of the estimates, you will be required to negotiate the repair costs with insurance engineers and provide a breakdown of the repair costs for the customer. This is a great opportunity to get on board having come from an Accident Repair Centre or Fleet Repair Controller background.


You’ll need great customer service skills with ability to build key relationships within the business. You will be the kind of person who thrives in a busy and fast-moving environment where accuracy and attention to detail are essential. You’ll have excellent MS Office skills, especially Word, Excel and Outlook.  A relevant NVQ or any experience of Audatex/Glassmatix type estimates would be advantageous and if you’ve previously worked in a service department/body shop or related industry, so much the better.

In return, you’ll discover a friendly, fast-paced working environment and the chance to build a career that’s just as exciting as our future.

We’re offering a competitive salary, 23 days holiday and company pension.

Northgate is committed to equality in the workplace and is an equal opportunities employer.