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Customer Implementation Manager

Location:Reading, Berkshire


Salary:Up to £50,000

Benefits:Company car, 25 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Customer Implementation Manager - Reading - Up to £50,000

It’s probably the most exciting time in our business’ history just now.  We’re opening an amazing new commercial hub in Reading town centre that will hold a sizeable commercial team.  One of the members of that team is a Customer Implementation Manager, we looking for someone who is at the top of their game to join our Revolution in Reading

As our new Customer Implementation Manager you’ll report directly into the Sales Director and you’ll be responsible for managing, developing and delivering an implementation plan for new customers.   You’ll oversee and manage operational processes that will maximise the growth and profitability of Northgate.  You’ll work across our Sales, Operations, Finance and IT departments and you’ll be the central point of contact for all these key stakeholders and you’ll need to build and develop strong relationships with these people too.  You’ll need to ensure that any trends affecting performance are identified and reported on for both the customer and for Northgate, as well as ensuring we are making effective use of our CRM system and that we have enough customer data in there for it to be effective

In order for you to be successful in this role we think it’s extremely important that you have worked at a similar level in the past across multiple departments.  You’ll need to be extremely driven and have excellent communication skills.  You’ll need a strategic outlook and you’ll need to be able to make decisions that are best for the business in the long term.  You’ll also need to understand the end-to-end B2B sales process and have a proven ability to learn business systems quickly.  You’ll also need a proven track record of implementation management

Northgate offer an extremely competitive basic salary as well as a comprehensive holiday package.  This is also an amazing opportunity to be part of our new commercial hub in Reading.  We offer a phenomenal benefits package too, details of which can be found by visiting

Northgate is committed to equality in the workplace and is an equal opportunities employer.