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CRM Support Agent

Location:Reading, Berkshire

Ref#:127659

Salary:Competitive saalry

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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It’s probably the most exciting time in our business’ history just now.  We’re opening an amazing new commercial hub in Reading town centre that will hold a sizeable commercial team.  One of the members of that team is a Sales Support Assistant, we looking for someone who is at the top of their game to join our Revolution in Reading

 

 

As our new CRM Support Assistant you’ll report directly into the Business Support Manager and you’ll be responsible for ensuring our vast CRM system is up to date.  Our sales team rely on the information in this system and you’ll be central to supplying this to them.  You’ll become the expert on our CRM system and you’ll manage, promote and train the system to new and existing colleagues to ensure everyone understands our requirements of the CRM.  You’ll also be responsible for providing support to internal and external customers with regards to the CRM, and you’ll be responsible for solving or escalating customer issues, as well as providing support to both junior and senior colleagues

 

 

For us, it’s essential that you have experience in using a CRM system in a support role before and you’ll also need a very good understanding of the basic Microsoft packages.  You’ll need strong communication skills because you’ll spend a lot of time supporting colleagues on the system and  you’ll need to be able to work under pressure and to tight deadlines as well. 

 

 

Northgate offer an extremely competitive basic salary as well as a comprehensive holiday package.  This is also an amazing opportunity to be part of our new commercial hub in Reading.  We offer a phenomenal benefits package too, details of which can be found by visiting http://www.northgatecareers.co.uk/career-development/benefits/

 

 

Northgate is committed to equality in the workplace and is an equal opportunities employer.