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Customer Service Advisor

Location:Leicester

Ref#:131471

Salary:£19,000

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Northgate vehicle hire is looking for a Customer Service Advisor to join our busy branch in Leicester.   As a Customer Service Advisor you will be a key part of our team on the hire desk interacting with our customers every day.


When you join Northgate we can offer you a great team working environment where everyone does what they need to do to get the job done.


Your package will include

  • A day off on your birthday
  • 31 days holiday (including Bank Holidays)
  • Our company pension scheme
  • Bonus scheme
  • Various retailer discounts
  • Health care
  • Childcare voucher scheme
  • Plus more

To find out more about our benefits then visit  http://www.northgatebenefits.co.uk/


The job

  • 42.5 hours per week Mon – Fri with a Saturday rota on £19,000
  • Taking rental bookings, both face to face and over the telephone
  • Raising job cards for the workshop
  • Issuing work into the workshop diaries
  • Working in the yard checking vehicles in and out with customers
  • General administration using our bespoke IT systems
  • Processing damages and ordering parts
  • Ensure all our customers have a positive experience through excellent customer service 
  • A full manual driving licence is essential as occasional driving may be required


Experience at working in a fast-paced customer service role with the ability to prioritise and multitask is vital. There is a lot of administration involved as well as customer interaction, admin experience is essential.

Northgate is committed to equality in the workplace and is an equal opportunities employer.