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Customer Support Representative - Darlington

Location:Darlington

Ref#:134042

Salary:Up to £17,123

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care

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Earn an attractive salary up to £17,123, working 37.5 hours Monday to Friday answering calls from our valued customers. 


Working in a team of 4, you are responsible for answering a high volume of incoming calls, booking in maintenance events such as; service, MOT, warranty work and recalls for both our Northgate and Van Monster brands. Working within 2 internal IT systems, you will accurately input the vehicle information and then allocate the work to a number of our workshops, independent garages and dealerships. There is some outbound telephone work, calling customers and third party suppliers.


Your Manager Keith, will coach and support you through your role, while developing your confidence, growing your company knowledge and your ability to assist our all-important customers’ needs.


Located in our Customer Contact Centre on Lingfield Way Darlington, you’ll be part of the wider customer support team and we have so much to offer you! Free parking onsite, free drinking water, tea & coffee throughout your shift. We have a games room and break out area to help you relax during your break and you benefit from lots of perks through our ‘Northgate Fuel’ benefits programme. These include 23 days holiday, an extra paid day off to celebrate your birthday, retail discounts, voucher codes, mobile phone savings and many, many more.


Update your CV and apply now, for your chance of an interview.