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UK Transformational Change Manager – Customer Support

Location:Darlington, County Durham


Salary:Competitive salary

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Northgate Vehicle Hire are currently going through a full scale business transformation across all areas of our business, it’s an extremely exciting time to be here.  As part of the changes we’re looking to hire a Transformational Change Manager at our Head Office in Darlington.  We’ve got some amazing changes happening and we’re looking for someone to drive these forward


As our new Transformational Change Manager your focus will be mainly on processes that are causing our customers pain.  You’ll also be the owner of all things that will impact our contact centre operation, and you’ll be responsible for designing and developing new initiatives that will continuously improve our Customer Support operation both in terms of profitability and the simplification of operational tasks.  As you’d imagine with any role of this nature, there’ll be challenges along the way too.  For example, the transformation programme will touch every single person in this business, making it a challenge in itself, add into this the fact that you’ll be dealing with a lot of legacy tools and processes, means being successful in this role will be no mean feat


Because of the seniority of the role and its overall importance to the business as a whole it’s imperative that you come from a contact centre background and can demonstrate success in large scale change management, both from a back office and telephony perspective.  It would also really help if you came from a multi-site environment.  You’ll need experience of ERP systems and planning and forecasting.  You’ll also need experience of presenting at a senior level, especially if you want your ideas to come to fruition.


We’re offering the successful candidate an extremely competitive basic salary, a bonus, plus a company car / car allowance.  We offer a market leading benefits package too.  For full details of the benefits package you can visit

Northgate is committed to equality in the workplace and is an equal opportunities employer