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Customer Support Representative – Van Monster

Location:Darlington, County Durham


Salary:Competitive salary

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Van Monster, part of Northgate Vehicle Hire, has built a reputation for quality, and has grown to become one of the largest used commercial vehicle retailers in the UK.

We are now recruiting for a Customer Support Representative for our Van Monster branch based in Darlington. This is a very exciting role that requires high levels of Customer Support so, if you have exceptional customer service experience with great attention to detail then please get in touch.


The role

As a Customer Support Representative, you will be delivering a first class service to our customers through our ‘live chat’ and telephone service.  You’ll be dealing with orders, enquiries and complaints; taking ownership to reach a suitable resolution for all queries or concerns and passing on potential sales leads to our sales team.

Key to ensuring a great customer experience and seamless service will be your clear, accurate and timely efficient recording of data, your efficient handling of queries and your main focus will be to convert incoming enquiries into in-branch appointments or call backs.       



A passion for providing excellent customer service and a friendly and professional communication style is what we are looking for!  In order to succeed in this role, we feel it is important for you to have:

  • a ‘can do’ and positive attitude
  • the ability to work independently and the motivation to achieve results
  • customer service, contact centre or ‘live chat’ experience
  • confidence in using database systems / software packages
  • a high level of attention to detail
  • strong English language and grammar skills

What’s on offer?

This is a great chance to join an established and continually growing business with the opportunity to grow and develop with us! 

There is a competitive salary and benefits package; visit to find out more about what we have to offer.

Northgate is committed to equality in the workplace and is an equal opportunities employer.