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Customer Support Representative

Location:Darlington, County Durham

Ref#:129426

Salary:Competitive salary

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Here at Northgate, everyone plays a part in what we do. We’re the kind of people who love rolling up our sleeves, getting stuck in, solving problems and meeting challenges. And if you have a talent for delivering great service to our customers, we could have a big part for you to play too. We’re the vehicle hire market leaders by fleet size in the UK and Spain. With over 60 vehicle hire sites and around 3,000 employees across the group we’re continuing to grow year on year.



We’re looking for someone to join the team at our busy Customer Support Centre in Darlington. You’ll be dealing with inbound and outbound calls and emails from customers dealing with their specific requests, handling any issues that arise, as well as offering advice and support in a professional manner. We need someone who has previously dealt with customer complaints and can work to targets and objectives whilst maintaining a high level of accuracy.



So if you have experience of working in a customer care environment, dealing with complex issues and can communicate effectively and confidently whilst dealing with high volumes of information, this could be the role for you.  You’ll need to have a strong administrative background and be proficient on Microsoft Office packages and enjoy working as part of a team.



At Northgate, you’ll discover a friendly and fast-paced working environment, and the chance to build a career that just as exciting as our future.



We’re offering a competitive salary, 23 days holiday, and company pension.



Northgate is committed to equality in the workplace and is an equal opportunities employer