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Administrator - Query Resolution

Location:Darlington, County Durham


Salary:Competitive salary

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Ambitious, dependable and customer-focused. That’s Northgate in a nutshell. And if you’ve got the same kind of approach and enjoy rolling up your sleeves and getting stuck in, you could play a huge part in our future, too.

As an administrator in our Query Resolution department based in Darlington you will be working closely with other members of the team. The main focus of your role will be to undertake general administration duties including the capture of customer data, ensuring full details are accurately entered onto the appropriate database.

Previous experience is not essential, but would be an advantage. You will be able to manage multiple requirements and demands effectively in a busy environment. You will be an excellent communicator, with strong interpersonal skills to deal with customers and colleagues in a professional and polite manner.

You will need to be the kind of person who thrives in a busy and fast-moving environment where accuracy and attention to detail are essential. You will need to be self-motivated, and highly organised to ensure you manage your workload effectively to meet deadlines. A strong level IT literacy is also an essential requirement for this role, especially Excel and Word.


In return, you’ll discover a friendly, dynamic and fast-paced working environment, and the chance to build a career that just as exciting as our future.

We’re offering a competitive salary, 23 days holiday, and company pension.


Northgate is committed to equality in the workplace and is an equal opportunities employer.