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Customer Service Agent - Part-time - Coventry

Location:Coventry

Ref#:133102

Salary:Competitive Salary

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Part Time Customer Service Agent/Administrator – Coventry - 20 hours a week

If you are looking for a Part Time role that works around your current commitments and lifestyle that will give you job satisfaction and opportunities for career progression our team at Northgate Vehicle Hire in Coventry have the opportunity for you

About the role:

As the Part Time Customer Service Agent/Administrator you will be working alongside a Full Time Customer Service based on the front desk in the branch. This is a multi-skilled position which means you’ll be the first point of contact for our customers greeting them with a professional and welcoming attitude face to face, on the phone and via email. Day to day you will ensure that the rental operational processes are carried out effectively and also ensure that all the customers paperwork is fully compliant. You will also help with controlling the delivery and collection of vehicles. Your day will be busy, so it will fly by!

You will report into a Branch Manager who is as passionate about our customers as he is about his team and is absolutely determined to make his Branch the best. It’s an amazing team!

See what a real life Customer Service Agent at Northgate has to say about the job by checking out the Northgate Careers YouTube channel:  https://www.youtube.com/watch?v=FlMJgb_5KuA


We think good looks like this, have you got what it takes!


The ability to adapt your approach and listen and understand our customer needs to ensure the customers interests come first whilst delivering them a brilliant level of service that keeps them coming back time and time again. This is a fast-paced environment so the ability to work under pressure, remain upbeat and committed is also needed. A full UK Driving Licence is essential for this role.


We offer our valued team members a great salary and benefits that include:

We are offering 20 hours a week with flexible hours you can choose from between Monday – Friday 08.00 – 17.30. Saturdays optional 08.00 – 12.00 if you want them.

Competitive Pay Rate

Opportunity to earn additional team bonus

Free on-site parking

Holiday Pay (you even get your birthday off as an additional day)

Company Bonus Scheme

High Street Discounts

Pension Scheme 

Lots of learning opportunities as we actively encourage internal promotions

To see the full list of our great rewards and benefits visit http://www.northgatebenefits.co.uk


Why would you want to work with us?

The Northgate journey began in 1981. Fast forward over 30 years on to a now having a network of 58 UK branches with almost 3,000 employees. Our mission is to be the leading provider of light commercial vehicle solutions for our customers which means as a Northgate team member you will be working in a friendly, collaborative and fast-moving environment where we work together to deliver great things.

Northgate is committed to equality in the workplace and is an equal opportunities employer

If you can see yourself in this role in our Coventry Branch all you need to next is just click to apply as we are keen to start someone ASAP 


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