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Customer Service Agent

Location:Cardiff

Ref#:131655

Salary:£19,350

Benefits:23 days holiday, 1 day off for birthday, 8 bank holidays, company Pension, Life Assurance, Discounts from retailers, Optional Health Care, Childcare Voucher Scheme

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Northgate vehicle hire is looking for a Customer Service Agent to join our busy branch in Cardiff.   As a Customer Service Agent you will be a key part of our team on the hire desk interacting with our customers every day.


When you join Northgate we can offer you a great team working environment where everyone does what they need to do to get the job done.

Your package will include

  • 42.5 hours each week on a salary of £19,350
  • 31 days holiday (including Bank Holidays)
  • Our company pension scheme
  • Bonus scheme
  • Plus more

To find out more about our benefits then visit  http://www.northgatebenefits.co.uk/


The job


  • Taking rental bookings, both face to face and over the telephone
  • Working in the yard checking vehicles in and out with customers
  • General administration using our bespoke IT systems
  • Ensure all our customers have a positive experience through excellent customer service 
  • A full manual driving licence is essential as occasional driving may be required

Experience at working in a fast-paced customer service role with the ability to prioritise and multitask is essential. There is a lot of administration involved as well as customer interaction, admin experience is beneficial. Really want to know what its like to be a Customer Service Agent at Northgate? Then check out the Northgate Careers YouTube channel:  https://www.youtube.com/watch?v=FlMJgb_5KuA



Northgate is committed to equality in the workplace and is an equal opportunities employer.