Role: Pre-Sales Technical Engineer (Level 2)

Location: Weybridge

Salary: Competitive + Bonus + Benefits

Would you like the opportunity to work for the world’s leading manufacturer and installer of air conditioning and heat pump systems?

Are you technically minded and driven by a desire to give the customer exactly what they want?

If so, then we have a great opportunity for you.

What’s In It For You?

Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:

• Hybrid working
• Highly competitive annual bonus
• Comprehensive Private Medical and Personal Accident Insurance plans
• Employer Contributions to Pension
• Investment in your training and development to encourage and support your career progression within the company

What Will You Be Doing?  

As a Pre-Sales Technical Engineer for Daikin UK, you will ensure customers receive a high-quality pre-sales technical response to enquiries via our live ticket system. You will be providing pre-sales product technical information and advising on a proposed design solution.

You will:

• Provide pre-sales technical design solutions, that meet and exceed customer specifications and sales’ briefings for VRV, Applied, Commercial Heating, Control solutions
• Preparation of quotations and technical propositions using company systems (e.g. CRM, Design Tools)
• Generating detailed quotations and technical submissions for the product, achieving optimum performance for customer’s budget
• Liaising closely with the Sales Team to maximise sales through a collaborative approach to ensure high quality technical propositions
• Shared responsibility to manage work tickets within the Hub team queue, escalated to pre-sales from Account Managers and Customer Support Specialists
• Attend customer meetings (both in person and through virtual methods) with sales colleagues where there is a need for product champion knowledge for a pre-sale’s activity
• Achieve continued development through agreed KPI

The Ideal Candidate:

You will have world class customer service skills and be familiar with Daikin DX applied products or something similar. You will be passionate about delivering a pre-sales technical solution to our customers and clients a like:

• You will have knowledge and an understanding of Daikin products and processes or something similar.
• You must be KPI driven and go above and beyond to achieve the targets set
• You will be dynamic, driven, and thrive in a busy working environment.
• You will be highly organised and able to prioritise, whilst being able to show flexibility in an ever-changing market.

Who are we?

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.