Job title: Customer Services / Logistics Manager 

Location: West Thurrock – Essex

Hours of work: 37.5h Mon -Fri

Contract: Full time / Permanent

Salary: £55K

As a Customer Services and Logistic Manager, you will manage and supervise all Supply Chain & Customer Service activities for the site and ensures the delivery of Imerys clients on time and in full.

Why work for Imerys?  At Imerys every member of our team matters. Our priority is the health and safety of our people and our aim is to create diverse and inclusive workplaces. We are always striving to be better and to support our people to continuously learn, improve and innovate. This allows them to tap into their full potential and to take advantage of the wealth of career and development opportunities available. 

You will be: responsible for the Customer service for UK + IE Logistic from the plant to 30 countries (road and oversea) and with the customer service team, you will be the unique point of contact of all customers for every request alongside the Sales team, supporting accurate management of revenue and having the following responsibilities;

• Team management and development of 5 people to ensure the processing and management of customer requests.
• Managing different flows (Physical, information & Financial) as well as internal & external customer expectations (Traceability, Quality, Priorities, etc.).
• Implementing the reporting tools, with the management of key indicators (order books, OTIF, Backlog, invoice accuracy, Lead Time, customer complaints) for monthly reporting of service activity monitoring and improvement.
• Managing the logistics and commercial disputes in SalesForce.
• Issuing relevant and defined reports, followed by the required action plan.
• Ensuring respect for the group's interests, commercial agreements, and the application of procedures.
• Be the main point of contact with the various stakeholders of the function (Industrial, Sales, Logistics, Demand Planner) to ensure a good level of communication and provide Supply Chain expertise (incoterms, organisation of transport, customs rules, stock management etc.)
• Defining and implementing objectives/processes/procedures to contribute to the continuous improvement of service management.
• Managing the schedules, workload and department priorities.

What’s in for you? Your benefits:

• Equivalent of 25 days holiday plus Bank Holidays
• Generous Pension Plan
• Life Assurance
• Income Protection
• Company Sick Pay
• Discounts on external retailers
• Cycle to work scheme

We also offer a comprehensive package to support the Wellbeing of our people which includes:

• Employee Assistance Programme
• Virtual GP
• Flu and Eye care vouchers
• Enhanced – family friendly policies
• Menopause Support

What do we ask in return? 

• Experience in management.
• Experience in a similar role of at least 5 years.
• Mastery of IT tools and customer service software ideally (ERP - SAP S4 HANA, CRM - SalesForces). 
• Ability to manage cross-functional projects.
• Organizational skills to monitor files until final resolution.
• Ability to manage contentious situations calmly and professionally internally and externally (transport disputes, customers).
• Logistical coordination of Europe & overseas shipments (to ~30 countries) (transport reservation, management of freight forwarders and loading with production factories or outsourced distribution warehouses under our control).
• Knowledge of Incoterms and international payment methods. 
• International trade training, logistics.
• Good knowledge of maritime transport and Incoterms

We would like our application process to be accessible to all - if you require an alternative way to apply then please get in touch on 01952 281924. 

IMERYS is an Affirmative Action and Equal Opportunity Employer, and it is our policy to not discriminate against any employee or applicant for employment because of race, colour, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.