Operations Performance Manager


Nationwide, United Kingdom

Advertised Salary: Competitive

Ref#: 140186

Date published: 14-Apr-2022

Are you someone who likes to evaluate and improve service (b2b)? Want to work for a company who will support you to develop the customer journey?

With no direct reports and a hybrid way of working, you will have autonomy and flexibility to make a difference.

Based remotely, you will be a crucial member of our Commercial team. Your working week will be 40 hours, Monday to Friday, NO WEEKENDS!. You will work from home, saving you fuel and allowing you to plan your own time around your working hours, however you be travel to our nearest branches on occasions.

The salary is competitive and you will have access to a range of Loomis benefits including:

  • A company car
  • Private Medical Insurance Cover (PMI)
  • 25 days annual leave plus 8 Public Holidays
  • Nest pension

What will you be doing?

Reporting to the Client Director, you will be responsible for the monitoring, evaluation, development, and delivery of our service to client accounts.

  • You will take the lead on the overall service delivery for designated contracts, ensuring KPIs and productivity targets are met in line with contractual service level agreements and Loomis policies.
  • You will work closely with the appropriate Account Manager to facilitate the development and maintenance of strong customer relationships, including with key suppliers. This includes problem resolutions and complaint handling across all areas of the business.
  • Working with internal stakeholders across Loomis, you will develop and deliver a seamless customer experience, providing continued value to the customer and driving long-term satisfaction and growth.
  • You will also have the overall responsibility for the development and delivery of training for our ATM and Retail customer service teams
  • Reporting will be a big part of your role, as you’ll be developing and delivering accurate data/analysis on Loomis’s performance both for our internal stakeholders and customers. This information will need to be aligned and tailored to each customer.

What experience do you need?

You will have previous experience within a similar role or an account management position, demonstrating operational management experience in a B2B service delivery organisation.

You will be confident in delivering customer focused services within a highly regulated environment.

We use Salesforce as our CRM system, however all we ask is for you to have experience of using CRM systems.

What does Loomis do?

From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial coin collection and delivery services, along with ATM management and replenishment services.

Click Apply! and a member of our recruitment team will be in touch!

To make an application please click apply now or send your CV to jobs@loomiscareers.co.uk
Apply Now
Share with: Facebook Twitter