Legal Claims Handler

Simpson Millar

Manchester, United Kingdom

Advertised Salary: £16,497 OTE £18,497

Ref#: 134139

Date published: 1-Oct-2019

Why join Simpson Millar’s Legal Claims Handling Department?

Do you enjoy working within a customer service role where you’re spending most of your time talking to people on the phone or dealing with incoming email enquiries? This isn’t your usual call centre environment; it’s a small, tight-knit team with no cold calling, where you’ll be allowed to use your initiative and not be spoon-fed. You’ll definitely need to be self-motivated and resilient but the work you put in can actually result in genuinely helping people.

More about Simpson Millar

You’ll get the benefit of a growing and well-capitalised, large national firm which still retains its small company, family feel. Flexible working and a relaxed dress code, and importantly colleagues who are on hand to assist your development. We’ve branded ourselves as The Open Lawyers, and that’s a commitment to both our clients and our colleagues.

Our history can be traced back for over 170 years, but as of today, we have 11 offices around the UK employing over 500 people (and that’s increasing every month). We’re going through a period of growth and acquisition, backed up by a stable 5-year, investment and growth business plan.

What work will you be doing?

  • Handling all new business calls and emails (inbound only)
  • Talking to clients obtain the full circumstances of a claim, collating all the required information, and recording it accurately on the relevant system/databases
  • Identifying and managing claims to ensure considerations are given to all relevant information to achieve pro-active handling and quality decisions
  • To identifying multi-track cases through effective discovery and fact finding
  • Working to a ‘right first time’ outcome for all customers, minimising customer detriment

What sort of person are we looking for?

We need someone who can handle new business calls in a professional manner, identify legal requirements and facilitate a smooth transition into the legal specialist. You’ll ideally have experience of claims handling including FNOL and/or motor insurance work. This is a high-volume environment and you’ll be working towards targets, so you’ll need to be able to demonstrate and maintain best practice awareness in order to support quality claims decisions and mitigate risk.


It involves working closely with the legal practice areas to learn and develop your understanding of consumer law, whilst delivering great customer service on every call. We need someone with a genuine desire to show the caller we care who is energetic and enthusiastic about helping people. You’ll need an excellent level of attention to detail and be able to build meaningful rapport.


If this sounds like you then please apply. All applications will be acknowledged and are individually reviewed.

For more information about us or any of the roles at Simpson Millar, please see our careers website:

Did you know?  

Simpson Millar were one of the first law firms to achieve an Investors in People accreditation.

In addition we were:

Winner of the Personal Injury Awards - 2018

Winner of Claims Management Awards - 2017

Apply Now
Share with: Facebook Twitter