Come and join DHL Global Forwarding! – A world-renowned company who are consistently recognised as a top employer with fantastic career prospects.

37.5 hours per week | Mon – Fri | 09:00 to 17:30 | Hybrid working available | Hayes, London

You will play a significant role in overseeing the end-to-end process of our air freight import operations at our London Office in Hayes.

Working in a close-knit team, who focus on shipments related to the life-sciences industry, you will be collaborating with experienced freight professionals – some of the best in the industry – who will help you to further develop your career.

You will receive:

• A competitive annual salary
• 25 days holiday plus bank holidays
• Pension scheme - up to 8% employer contribution
• Enhanced maternity/paternity/adoption leave
• Support with self-development and career opportunities
• Reward & Recognition awards
• Charity and volunteering support through DHL Foundation

Your role as an Air Freight Import Agent:

• Coordinate the movement of pharmaceutical and medical goods through air freight, ensuring compliance with customer SOPs, temperature requirements, UK GDP regulations, and Customs Compliance
• Prepare and process all necessary import documentation including air waybills, customs declarations, packing lists and invoices
• Coordinate with carriers, shipping lines, and logistics providers to ensure timely delivery of goods, while tracking shipments and providing regular status updates to customers
• Act as the primary contact for customers regarding import shipments, advising on shipping options and import regulations as well as addressing any issues
• Prepare quotes, invoices and billing for customers

About you - you will have:

• Previous Air Freight experience, particularly within import operations
• An understanding of shipping within the Aerospace or life-sciences industries (desirable)
• Experience of HMRC procedures (knowledge of CDS)
• A high attention to detail with the ability to prioritise and efficiently manage workload
• Experience in a fast-paced office environment with excellent customer relations skills

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