Customs Bureau Clerk

DHL Global Forwarding


Advertised Salary: £25,000 to £28,000

Ref#: 138112

Date published: 11-Aug-2021

Customs Bureau Clerk

DHL Global Forwarding UK are looking for a Customs Bureau Clerk to join their fast-paced Customs Team in Hayes, Greater London. The position is full time, permanent working Monday to Friday 2pm to 10pm with an immediate start subject to referencing and employment checks.

Our Business

DHL Global Forwarding is the Group's world leader in the transportation of Air freight, one of the leading providers in both Ocean and Road freight. We offer standardised transport as well as highly specialised end-to-end solutions to customers in a wide range of industries globally. We operate in 150 countries around the world, employing over 42,000 employees. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

DHL Global Forwarding’s logistics solutions span the entire supply chain, from the factory to the shop floor. Having seen a rapid increase in demand in recent months, our customers are looking for a fast and efficient service to handle the new lengthy and complex process associated with importing and exporting goods internationally. You will be working within a fast-paced team where efficiency and compliance is at the upmost importance.

Our Vision

We are proud of our history and what we have created. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGFF, because we have:

The largest global network

The most efficient processes and fastest response times

The best solutions and best customer service

Your role as a Customs Bureau Clerk

  • Transmit declarations to HMRC to align with customer requirements and internal KPIs
  • Deliver frequent communication to customers, freight forwarders, hauliers and DHL internal stakeholders, promoting excellent customer service and engagement
  • Manage critical customer requirements and problem solve, where necessary
  • Maintain all customs entries files both electronically and hard copies for certification
  • Handle high volumes of queries from the Global Service Centre (GSC) and manage responses from HMRC and other UK Governmental Departments regarding declaration responses
  • Update internal systems in line with customer/HMRC requirements

About you – you will need

  • Knowledge of UK customs requirements including required documentation
  • Computer skills including basic-intermediate knowledge of Microsoft Office
  • Exceptional customer service skills with strong communication with your team and external stakeholders
  • To be process driven with great attention to detail and understanding of the importance of compliance
  • Custom entry experience, desirable

What we will provide you:

  • A market leading annual salary with additional shift allowances where applicable
  • 25 days holiday plus bank holidays in lieu
  • A generous pension through the DHL Group Retirement Plan
  • Life assurance for pension scheme members – up to 4x salary
  • Health club membership discounts and eye care discounts
  • Access to DHL Advantages – a wide range of offers on leading brands, everything from mobile phones to days out and supermarket shopping
  • Reward and Recognition programmes including employee of the month/year, long service awards and CEO awards
  • Enhanced maternity/paternity/adoption leave
  • Cycle to work scheme
  • Charity and volunteering support through DHL Foundation
  • E-learning portal with a wide range of courses and leadership and skill-based training
  • Annual reviews to identify your potential for further development and progression
  • Employee helpline providing free and confidential legal, financial and health advice

What next?

This is a fantastic opportunity to join a world leading organisation who put their people first so Apply Today to start your career at DHL Global Forwarding.

To make an application please click apply now or send your CV to

The company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Apply Now
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