Customs and IT Specialist

DHL Global Forwarding


Advertised Salary: £25,000 to £28,000

Ref#: 138814

Date published: 29-Nov-2021

DHL Global Forwarding UK are looking for a Customs and IT Specialist to join their fast-paced Customs Team in Hayes, Greater London. These positions are full time, permanent, Monday to Friday - 9am to 5:30pm, some flexibility is required. SALARY NEGOTIABLE, based on experience.

Your role as a Customs and IT Specialist

Along with the main Customs Clerk duties highlighted below, this role will also focus on being an IT Specialist for the team, providing support with IT maintenance and customer & operational solutions.

  • Co-ordinate customs entries for the shipment of goods including, managing full custom declarations for both imports and exports within strict timescales
  • Transmit declarations to HMRC to align with customer requirements and internal KPIs
  • Deliver frequent communication to customers, freight forwarders, hauliers and DHL internal stakeholders, promoting excellent customer service and engagement
  • Manage critical customer requirements and problem solve, where necessary
  • Maintain all customs entries files both electronically and hard copies for certification
  • Handle high volumes of queries from the Global Service Centre (GSC) and manage responses from HMRC and other UK Governmental Departments regarding declaration responses
  • Update internal systems in line with customer/HMRC requirements


About you – you will need

  • A good understanding of IT, including advanced Excel skills, data relationships, file transfer protocol (FTPs), networks etc.
  • Experience working within an administrative environment
  • Exceptional customer service skills with strong communication with your team and external stakeholders
  • To be process driven with great attention to detail and an understanding of the importance of compliance
  • Knowledge of UK customs requirements including required documentation is highly desirable but not essential


Benefits & Perks:

  • A market leading annual salary
  • 25 days holiday plus bank holidays in lieu
  • A generous pension through the DHL Group Retirement Plan
  • Life assurance for pension scheme members – up to 4x salary
  • Health club membership discounts and eye care discounts
  • Access to DHL Advantages – a wide range of offers on leading brands, everything from mobile phones to days out and supermarket shopping
  • Reward and Recognition programmes including employee of the month/year, long service awards and CEO awards
  • Enhanced maternity/paternity/adoption leave
  • Charity and volunteering support through DHL Foundation
  • Annual reviews to identify your potential for further development and progression
  • Employee helpline providing free and confidential legal, financial and health advice


Our Business

DHL Global Forwarding is the Group's world leader in the transportation of Air freight, one of the leading providers in both Ocean and Road freight. We offer standardised transport as well as highly specialised end-to-end solutions to customers in a wide range of industries globally. We operate in 150 countries around the world, employing over 42,000 employees. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


What next?

This is a fantastic opportunity to join a world leading organisation who put their people first so Apply Today to start your career at DHL Global Forwarding.


To make an application please click apply now or send your CV to

The company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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