Customer Support Specialist


Glasgow or Manchester, United Kingdom

Advertised Salary: Competitive Salary

Ref#: 141845

Role: Customer Support Specialist

Location: Glasgow (Hybrid Working)

Salary: Competitive + Bonus + Benefits

Are you enthusiastic about supporting customers? Are you looking for your next challenge?

This role might be for you!

At Daikin, we are looking for a Customer Support Specialist who has excellent customer service experience. If you have knowledge of HVAC products, this role would be fantastic for you. 

What’s In It For You?

Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:

·        Highly competitive annual bonus.

·        Work from home two days a week.

·        Comprehensive private medical and personal accident insurance plans.

·        Employer contributions to pension.

·        Investment in your training and development to encourage and support your career progression within the company.

What Will You Be Doing?  

As a Customer Support Specialist for Daikin UK, you will be the customers main contact for account support. You will help drive sales and keep high levels of customer retention by delivering the best possible customer service in line with the business objectives.

You will:

  • Liaise with other Daikin teams to maximise sales through a collaborative approach.
  • Qualify, produce, and proactively follow up daily sales and small VRV quotes to increase conversion to orders.

The Ideal Candidate:

You will have previous customer support experience in a fast-paced role, alongside strong communication skills.

If you have previously worked in the HVAC industry, we would be keen to hear from you.

Who are we?

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

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