Advertised Salary: £20,000 per annum
Date published: 7-Jan-2022
Customer Support Advisor - Gateshead
We currently have opportunities to join our customer support team based at our Customer Experience Centre (CEC) in Gateshead. The CEC day shift operate between 8am and 8pm, 7 days a week and we offer Full-time contracts at 40 hours per week with part time options also available.
What will you do?
Our close-knit customer service team are a key part of our business offering support and know-how to clients and colleagues alike. We combine having fun at work with delivering a great customer experience.
Working from the Customer Experience Centre (CEC), our friendly customer support specialists are there when our customers vehicles are in need; whether they require roadside assistance, an on site repair or have a service query for their vehicles Our friendly customer support team are on hand via telephone and email to support them and keep their vehicles moving.
The CEC day shift operate between 8am and 8pm, 7 days a week and we offer Full-time contracts at 40 hours per week with part time options also available.
As part of Tructyre’s CEC team you can expect to:
· Be the key point of contact when our customers need us most. Provide expert knowledge and deliver an exceptional customer experience.
· Effectively question customers to identify their needs and match them with the best solution.
· Own customer issues to get their vehicles moving again; Making the right decision at the right time for their fleets.
Why is this the role for you?
You will be an enthusiastic and self-motivated individual, who delight in solving problems and supporting people.
You may have some experience within a different industry (Hospitality, Retail, Care or Customer service), where you have worked with people and our Trainers will be on hand to support you and give you a comprehensive training program to help you become part of the team.
We are looking for colleagues who are seeking an employer that will help develop your skills and offer opportunities to further your development and skills.
What do you get?
You will be looking to join a business that value its people, provide support and opportunities to help our colleagues succeed. Tructyre also offer an exceptional range of benefits and opportunities including:
· Salary of £20,000 per annum.
· Permanent Full Time or Part Time contracts.
· A flexible pension scheme, including life assurance.
· Full 3 week training program and ongoing support.
· Medicash health cash plan.
· Discounted Gym membership.
· Health and wellbeing program.
· High street discounts.
Tructyre are a proud part of the Michelin Group and Euromaster group and Britain’s leading truck tyre specialist. Our mission is to De-risk Britain’s Fleets by offering complete, commercial tyre management to our nationwide client’s. This includes tyre maintenance, tyre supply and 24/7 rapid emergency assistance.
In the UK our team of 600 colleagues work across a warehouse network, regional depots, and our customer experience centre to take care of our customers.
Tructyre’s team of keyworkers have kept Britain’s fleets moving, helping make essential deliveries during the pandemic. As a result, we are looking for Customer Service Specialists to join our operation to help us service our customers vehicle’s and keep them on the road.
Our business pride ourselves on our values;
· Putting customers first
· Rigour & discipline
· Open & Honest
· United on Safety
· Delivering in partnership