Operations and Customer Service Agent

DHL Global Forwarding


Advertised Salary: Competitive Salary

Ref#: 137387

Date published: 11-May-2021

DHL Global Forwarding UK are looking for an Operations and Customer Service Agent to join their busy Ocean Imports Team (Wine Imports) in Felixstowe. This is a Full Time, Monday to Friday position, working 9am to 5:30pm.

Our Ocean Imports Team (Wine Imports) play a crucial role in effectively coordinating wine shipments from origin (global wine producers) right through to destination, whilst successfully working to meet customer SLAs. You will be working within a fast-paced team where efficiency and compliance is at the upmost importance. As an Operations and Customer Service Agent, you will understand the significance of clear communication, solid customer relationships, complex procedures and working to tight deadlines.  

Your role as an Operations and Customer Service Agent

  • Coordinate the shipping of wine imports from origin to destination, ensuring customers are frequently updated.
  • Accept all orders and take full responsibility for their successful completion including origin management, and delivery
  • Professionally handle all customer inquiries, registering any customer issues and implementing solutions within a timely manner
  • Ensure a high level of accuracy across all tasks including order processing, data entry and shipping documentation

To be considered you will need:

  • Exceptional customer service skills with strong communication with your team and external stakeholders
  • Knowledge or understanding of Ocean freight forwarding
  • The ability to problem-solve whilst working to strict deadlines
  • Computer skills including basic-intermediate knowledge of Microsoft Office
  • To be process driven with great attention to detail and understanding of the importance of compliance
  • To prioritise workload and perform under pressure

What we will provide you:

  • A market leading annual salary
  • 25 days holiday plus bank holidays in lieu
  • A generous pension through the DHL Group Retirement Plan
  • Life assurance for pension scheme members – up to 4x salary
  • Health club membership discounts and eye care discounts
  • Access to DHL Advantages – a wide range of offers on leading brands, everything from mobile phones to days out and supermarket shopping
  • Reward and Recognition programmes including employee of the month/year, long service awards and CEO awards
  •  Enhanced maternity/paternity/adoption leave
  • Cycle to work scheme
  • Charity and volunteering support through DHL Foundation
  • E-learning portal with a wide range of courses and leadership and skill-based training
  • Annual reviews to identify your potential for further development and progression
  • Employee helpline providing free and confidential legal, financial and health advice

Our Business

DHL Global Forwarding is the Group's world leader in the transportation of Air freight, one of the leading providers in both Ocean and Road freight. We offer standardised transport as well as highly specialised end-to-end solutions to customers in a wide range of industries globally. We operate in 150 countries around the world, employing over 42,000 employees. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

What next?

This is a fantastic opportunity to be a part of such an important team within a world leading organisation. Apply Today to start your career at DHL Global Forwarding.

To make an application please click apply now or send your CV to applications@dhlbrexitjobs.co.uk

The company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Apply Now
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