DHL Global Forwarding UK are looking for an Ocean Imports Agent to join their busy Imports Team in Felixstowe. This is a Full-Time position, working Monday to Friday 9am to 5:30pm, with an opportunity to work from home.

Our Ocean Imports Team play a crucial role in effectively coordinating shipments from origin right through to destination, obtaining customs clearance and working to meet customer SLAs. You will be working within a fast-paced team where efficiency and compliance is at the upmost importance. As an Ocean Imports Agent, you will have a clear understanding of Ocean freight import procedures and the importance of working to tight deadlines.  

Your role as an Ocean Imports Agent

• Process and manage all import bookings from start to finish and proactively inform customers on their shipment status
• Accept all orders (from customer or overseas office) and take full responsibility for their successful completion including origin management, customs clearance, and delivery
• Professionally handle all customer inquiries, registering any customer issues and implementing solutions within a timely manner

To be considered you will need:

• Experience/knowledge of Ocean freight imports
• A clear understanding of freight forwarding from start to finish including custom clearance
• Computer skills including basic-intermediate knowledge of Microsoft Office
• Exceptional customer service skills with strong communication with your team and external stakeholders
• To be process driven with great attention to detail and understanding of the importance of compliance
• The ability to prioritise workload and perform under pressure

What we will provide you:

• A market leading annual salary
• 25 days holiday plus bank holidays in lieu
• A generous pension through the DHL Group Retirement Plan
• Life assurance for pension scheme members – up to 4x salary
• Health club membership discounts and eye care discounts
• Access to DHL Advantages – a wide range of offers on leading brands, everything from mobile phones to days out and supermarket shopping
• Reward and Recognition programmes including employee of the month/year, long service awards and CEO awards
•  Enhanced maternity/paternity/adoption leave
• Cycle to work scheme
• Charity and volunteering support through DHL Foundation
• E-learning portal with a wide range of courses and leadership and skill-based training
• Annual reviews to identify your potential for further development and progression
• Employee helpline providing free and confidential legal, financial and health advice

Our Business

DHL Global Forwarding is the Group's world leader in the transportation of Air freight, one of the leading providers in both Ocean and Road freight. We offer standardised transport as well as highly specialised end-to-end solutions to customers in a wide range of industries globally. We operate in 150 countries around the world, employing over 42,000 employees. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

What next?

This is a fantastic opportunity to be a part of such an important team within a world leading organisation. Apply Today to start your career at DHL Global Forwarding.

To make an application please click apply now or send your CV to applications@dhlbrexitjobs.co.uk

The company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.