Customer Support Specialist



Advertised Salary: Competitive salary

Ref#: 142236

Role: Customer Support Specialist

Location: Birmingham (Hybrid working option)

Salary: Competitive + Bonus + Benefits

Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge and career progression within an expanding team?

Want the flexibility to work from home 2 days per week?

If you want to work in a fast-paced role where you have all the training and support you need to succeed, then this could be for you.

 What’s In It For You?

Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:

  • Work from home 2 days a week (after initial training period)
  • Highly competitive annual bonus
  • Employer Contributions to Pension
  • Comprehensive Private Medical Insurance, Health Cash Back Plan, dental insurance and gym discounts
  • Discounted dining card, shopping discounts and social events
  • Cycle to work scheme

What Will You Be Doing?  

You will be the main contact for account support and customer service with Contractors in collaboration with Business Development role and help to drive sales and high levels of customer retention by delivering superior customer service.

You will:

  • Act as first point of support for customers and take ownership of enquiry resolution including making outbound calls to follow up.
  • Liaise closely and work collaboratively with Business Development teams as required
  • Take ownership of providing an integrated customer experience across departments
  • Qualifying, producing, and proactively following up daily sales and small VRV quotes
  • Management of data in CRM relating to accounts, contacts, and other customer data to support reporting.

The Ideal Candidate:

You will be a confident individual with the ability to build great relationships with customers, be very organised with the ability to multitask and manage several enquiries, possess exceptional communication skills, get involved in team activities and work together as a team or work alone as required.

Who are we?

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

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