Customer Care Advisor - Bedford

Dwell Furniture


Advertised Salary: £21,000

Ref#: 128828

Date published: 2-Mar-2018

At Dwell we are proud to offer our customers the best design led furniture and trendy home accessories around through our website, order line and in  our 30 stores located throughout the UK.  The stores are supported by a small team of highly experienced Customer Service Advisors whose sole aim is to ensure that the customer gets the help they need if things go wrong.

Due to the continued growth and development of our iconic furniture brand we are recruiting for a Customer Care Advisor based in our custom built Distribution Centre in Ridgmont, Bedford which also houses the CC Department in a busy, fast paced environment.

As a Customer Care Advisor you will be confident in communicating over the phone and able to keep calm under pressure while ensuring that every customer contacting us is guided through the relevant process and given an exceptional customer services experience. Using your people and communication skills you will deal with issues such as payments, refunds, returns, deliveries and collections.  You will share our enthusiasm, energy and passion for both our products and brand.

We offer a competitive salary and the very best training, development and coaching support along with 30% discount of group products, childcare vouchers and enhanced holiday pay.

If you have a positive, can-do approach to work and are driven to achieve SLA and KPI’s we would like to hear from you.

To find out more about this position or to apply please contact our Dwell recruitment team.

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